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  1. OneLinQ
  2. FAQ

FAQ

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  • With which software solutions does OneLinQ have a connection?
  • How to raise a support ticket?
  • Where can I view OneLinQ's Salary Payment Service Terms and Conditions
  • Can I change my billing account?
  • Can I change the payment date?
  • Does OneLinQ support multiple salary payment runs?
  • What is the latest time to authorize a payment so it will be executed the same day?
  • How long will it take before my bank account is activated?
  • How can I add or remove a bank account?
  • How can I check the status of my power of attorney?
  • Where can I find the power-of-attorney process?
  • Why do you ask me to sign a power-of-attorney for Transaction Delivery?
  • I want to sign an e-mandate but my bank is not listed
  • Why do I need to sign an e-mandate?
  • Can I onboard a non-NL company?
  • How can I change my e-mail ID or mobile phone number?
  • I've not received the verification SMS
  • I've not received the verification e-mail
  • Why is my Loket accountant not available in the list?
  • Will my password expire?
  • What are the password requirements?
  • Why do I have to provide my mobile phone number?
  • Can I use OneLinQ to automatically pay my salary and tax payments?
  • How can I sign-up with OneLinQ?
  • How do I activate a new bank account in the portal?
  • Why is there no XML file available for download after providing ClieOp file?
  • Why are my account statements are not visible?
  • I have forgotten my password or PinGrid
  • What are the OneLinQ solutions
  • What is OneLinQ?
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